Coverart for item
The Resource America's service meltdown : restoring service excellence in the age of the customer, Raul Pupo

America's service meltdown : restoring service excellence in the age of the customer, Raul Pupo

Label
America's service meltdown : restoring service excellence in the age of the customer
Title
America's service meltdown
Title remainder
restoring service excellence in the age of the customer
Statement of responsibility
Raul Pupo
Creator
Subject
Language
eng
Summary
Identifies the problem areas, and then provides great detail on fixing the issues, from leadership, to hiring, providing more power to frontline employees, to accounting, to communication; a broad spectrum of business is considered
Cataloging source
DLC
Dewey number
658.8/12
Index
index present
LC call number
HF5415.5
LC item number
.P87 2010
Literary form
non fiction
Nature of contents
bibliography
Target audience
adult
Label
America's service meltdown : restoring service excellence in the age of the customer, Raul Pupo
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references (pages [155]-160) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Leadership from the top
  • A customer focus trumps all other strategies
  • Service ethic
  • Power to the front line
  • Musings on the economics of service
Control code
18590403
Dimensions
25 cm
Extent
xxiii, 167 pages
Isbn
9780313386039
Isbn Type
(ebook)
Lccn
2010006654
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(OCoLC)ocn548555536
Label
America's service meltdown : restoring service excellence in the age of the customer, Raul Pupo
Publication
Copyright
Bibliography note
Includes bibliographical references (pages [155]-160) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Leadership from the top
  • A customer focus trumps all other strategies
  • Service ethic
  • Power to the front line
  • Musings on the economics of service
Control code
18590403
Dimensions
25 cm
Extent
xxiii, 167 pages
Isbn
9780313386039
Isbn Type
(ebook)
Lccn
2010006654
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(OCoLC)ocn548555536

Library Locations

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      220 W. Harrison St., Mooresville, IN, 46158, US
      39.611853 -86.380232

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